- DESCRIPTION
- INDEX
- Theory of Communication : 1.1 Meaning and Definitions of Communication, 1.2 Process of Communication, 1.3 Functions/Objectives/Purpose of Communication, 1.4 Forms/Channels of Communication, 1.4.1 Communication according to context, A) Formal B) Informal (Grapevine), 1.4.2 Communication according to persons involved, A) Intrapersonal, B) Interpersonal, C) External, D) Internal, E) Mass Communication, 1.4.3 Communication according to the direction/flow, A) Vertical B) Horizontal, C) Diagonal, 1.4.4 Communication according to method/Methods of Communication, A) Verbal Communication, B) Non-verbal Communication, C) Technology enabled Communication, 1.5 Barriers to Communication, 1.5.1 Miscommunication, 1.5.2 Barriers to communication, 1.5.3 Ways to overcome barriers to communication, 1.6 Listening, 1.6.1 Differences between listening and hearing, 1.6.2 Process of listening, 1.6.3 Types of listening, 1.6.4 Advantages of effective listening, 1.6.5 Barriers to effective listening
- Oral Business Communication : 2.1 Presentation Skills, 2.1.1 Advantages of presentation, 2.1.2 Disadvantages of presentation, 2.1.3 Steps to prepare presentation, 2.1.4 Structure and plan of presentation, 2.1.5 Types of presentation, A) Informative/Educational presentation, B) Sales presentation, C) Presentation for entertainment, D) Persuasive presentation, 2.2 Meetings, 2.2.1 The objectives/purposes of meeting, 2.2.2 Advantages of meetings, 2.2.3 Preparation for meeting, 2.2.4 Conducting a meeting, A) Responsibilities of chairman, B) Role of participants, C) Role of minute taker, 2.2.5 Types of meeting, A) Formal meeting, B) Organizational meeting, C) Committee meeting, D) Statutory meeting, E) Annual general meeting, F) Extraordinary general meeting, G) Problem solving meeting, H) Consultation meeting, I) Briefing meeting, J) Departing meeting, 2.3 Conferences, 2.3.1 Features of conferences, 2.3.2 Purposes of conferences, 2.3.3 Organizing a conference
- Written Communication : 3.1 Letters, 3.1.1 Styles of Letter Writing, 3.1.2 Essentials of Letter Writing, 3.1.3 Types of Letters, A) Personal Letter, B) Social/Goodwill Letter, C) Business Letter – (a) Business Letter, (b) Application Letter, 3.2 Meetings, 3.2.1 Notice and Agenda, 3.2.2 Minutes of Meeting, 3.2.3 Notice, 3.3 Report Writing, 3.3.1 Report of an Event or Experience, 3.3.2 Survey or Investigation Report, 3.3.3 Reporting Experiment or Scientific Report, 3.3.4 Project Report, 3.3.5 Online Report
- Technical Communication : 4.1 Introduction, 4.2 Importance of Technical Communication, 4.3 Types of Technical Communication, 4.3.1 Telephonic communication : (A) Telephone and Mobile (B) Fax (C) SMS/MMS (D) Multimedia, 4.3.2 Internet/Web based/Satellite enabled communication : (A) Internet and Web (B) Email (C) Social Networking (D) Tele-conferencing (E) E-commerce (F) E-learning.
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