Chapter – 1 
Introduction to Communication in Organizations
1.1 Introduction to Business Environment and Communication
1.2 Models of Communication
1.3 Basics of Communication (Types, Channels and Barriers)
1.4 7Cs of Communication
1.5 Formal and Informal Communication
1.6 Listening Skills
1.7 Communication on Social Media Platforms

Chapter – 2 
Written Communication
2.1 Introduction
2.2 Planning & Executing Different Types of Messages, Emails
2.3 Formal Letters (Planning & Layout of Business Letter)
2.4 Informal Messages on E-Platforms
2.5 Negative Messages : Indirect & Direct Negative Messages
2.6 Persuasive Messages
2.7 Request Letters to Various Stakeholders
2.8 Sales Letters
2.9 Complaint & Follow up Letters
2.10 Promotion Letters
2.11 Job application Letters
2.12 Cover Letters
2.13 Resume
2.14 Resignation Letters

Chapter – 3 
Interpersonal Communication
3.1 Introduction
3.2 Team Communication
3.3 Managing Communication during Online Meeting
3.4 Communication with Virtual Team
3.5 Communication in Gig Economy
3.6 Presentation Skills (Verbal and Non-Verbal)
3.7 Power Point Presentation Skills
3.8 Info-Graphics
3.9 Introduction to Contemporary Alternatives (Prezi, Visme, Microsoft Sway & Zoho)

Chapter – 4 
Digital Communication
4.1 Introduction of Digital Communication
4.2 Social Media and Individual
4.3 Social Media and Organizations
4.4 Social Media and Media Literacy
4.5 Strong Digital Communication Skills
4.6 Email Communication
4.7 Instant Messaging Communication
4.8 Video Conferencing Communication
4.9 E-meetings Communication
4.10 Digital Collaboration
4.11 Digital Citizenship
4.12 Digital Etiquettes & Responsibilities
4.13 Introduction to Personal and Organizational Websites