PART – I

1. Soft Skills : 1.1. Introduction – Meaning & Definition of Soft skills, Importance of Soft Skills, Types of Soft Skills, 1.2. Understanding yourself : Self-assessment through SWOT Analysis, 1.3. Developing Positive Thinking and Attitude
2. Etiquette and Manners : 2.1. Meaning and Definition, 2.2. Business etiquettes, 2.3. Body Language, 2.4. Relationship with the others, 2.5. Basics of the table manner, 2.6. Telephone/Mobile etiquettes; tone and pitch of the voice
3. Time Management : 3.1. Concept & Importance, 3.2. Need of time management, 3.3. Time Management Strategies and Tools, 3.4. Activities Log, To-do lists, Action Programs, Multitasking, 3.5. Planning in Advance: Prioritizing and Scheduling
4. Basics of Communication : 4.1. Meaning & Objectives of communication, 4.2. Process of communication, 4.3. Steps of Effective Communication, 4.4. Methods of Communication- 4.4.1. Verbal & Non verbal 4.4.2. Oral & Written
5. Learning & Listening Skills : 5.1. Listening Skills, 5.1.1. Concept, Listening Vs Hearing 5.1.2. Advantages & Barriers of listening, 5.2. Learning Skills, 5.2.1. Concept of learning 5.2.2. Memorizing Techniques
6. Reading Skills : 6.1.1. Introduction, Need for developing efficient reading skills, 6.1.2. Benefits of effective reading, speed of reading, 6.1.3. Basic steps to effective reading, overcoming common obstacles, 6.1.4. Types, Methods of reading

PART – II

1. Oral Communication : 1.1 Meaning Importance, Advantages & Disadvantages of Oral Communication, 1.2 Qualities of Good Speaker, Using Voice effectively in Oral communication.
2. Written Communication : 2.1 Meaning, Distinction with Oral Communication, 2.2 Letter writing : Layout of Business letter, 2.3 Purpose of letters: Resume, 2.4 Complaint Letter, Sales Letters, 2.5 E-mail –Drafting & Sending Emails
3. Organizational Correspondence : 3.1 Job Applications : Covering Letter – Resume – 3.2 Meaning & Importance of Organizational Communication, 3.3 Internal communication: Notice, Circular, 3.4 External Communication- Enquiries, Quotations.
4. Presentation Skills : 4.1 Meaning and Importance of Presentation, 4.2 Types, Content, Audience Analysis, Evaluation/ Feedback, 4.3 Effective ways to deliver the Presentation, 4.4 Use of ICT for effective Presentations.
5. Group Discussion & Interview Technique : 5.1 Group Discussion – Meaning Importance, Do’s & Don’ts for GD, 5.2 Taking Interviews – Types of Interviews, 5.3 Preparation for interview – Process of interview, Pre, During and Post interview, 5.4 Guidelines for successful interview taking – Personal interview
6. Business Meetings and Negotiation : 6.1 Meaning and types, 6.2 Key attributes of a productive meeting, 6.3 Meeting Etiquettes, Do’s and Don’ts in a meeting