1. 1. Office Manager .......................................07
1.1 Introduction
1.2 Qualities of Office Manager
1.3 Skills of Office Manager
1.4 Duties of Office Manager
1.5 Responsibilities of Office Manager
1.6 G oal Setting - Meaning and Concept
1.7 Importance of Goals
1.8 Smart
1.9 Time Management – Meaning and Concept
1.10 Techniques of Time Management
1.11 Principles of Time Management
1.12 Significance of Time Management

2. Management Reporting (Office Reports).................35
2.1 Introduction
2.2 Meaning and Definition of Office Report
2.3 Purpose / Objectives of Reports
2.4 Classification of Report
2.5 Principles of Preparation of Report
2.6 Qualities of Good Report
2.7 Steps in Report Presentation
2.8 E valuating and follow up of Report
2.9 Office Communication - Meaning and Definition
2.10 Significance of Office Communication
2.11 Barriers of Office Communication
2.12 Recent Trends in Communication

3. Work Measurement & Standardization of Office Work..71
3.1 Introduction
3.2 Work Measurement- Meaning and Definition
3.3 Objects of Work Measurement
3.4 Importance of Work Measurement
3.5 Steps in Work Measurement
3.6 Techniques of Work Measurement
3.7 Standardization of Office Work- Meaning and Concept
3.8 Objects of Standardization
3.9 Areas of Standardization
3.10 Types of Standards
3.11 Methods of Setting Standards
3.12 Advantages of Standardization
3.13 Limitations of Standardization

4. Office Automation.................................90
4.1 Introduction
4.2 Objects of Mechanization
4.3 Advantages of Mechanization
4.4 Factors in Selecting Office Machines
4.5 Leasing versus Purchasing Office Equipment
4.6 Types of Modern Office Machines

Reference Books............................107