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The book ‘Business Skills’ in the hands of teachers and students. The book aims at providing the information on the significant topics prescribed in the syllabi of various classes in various universities, across...

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Business Skills
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The book ‘Business Skills’ in the hands of teachers and students. The book aims at providing the information on the significant topics prescribed in the syllabi of various classes in various universities, across Maharashtra. In the contemporary world of business and professional communication, possessing academic knowledge and technical
expertise alone is not sufficient for success. Individuals must also develop effective communication, interpersonal abilities, professional behaviour and a willingness to learn continuously. Recognising the importance of these competencies, the present book, Business Skills, has been designed to introduce learners to the essential skills required for personal growth, academic achievement and professional excellence. This book, ‘Business Skills’, focuses on four significant areas: Soft Skills, Etiquettes and Manners, Learning and Listening, and Reading Skills. Each area contributes to the development of a confident, responsible and competent individual. Soft skills enable
learners to communicate effectively, collaborate with others, solve problems and adapt to changing workplace situations. Etiquettes and manners emphasise the importance of courtesy, respect, discipline
and professionalism in personal and business interactions. Learning and listening skills encourage active participation, effective understanding, critical thinking and lifelong learning. Reading skills, meanwhile, help learners comprehend information, interpret ideas, expand vocabulary and develop analytical abilities essential
for academic and professional communication.

1) Soft Skills........................................................................................07
1.1. Definition and Importance of Soft Skills:
1.1.1 Types of Soft Skills/Attributes Regarded as Soft
Skills
1.1.2 Soft Skills and Hard Skills: A Comparison
1.2 Understanding Yourself: SWOT Analysis
1.2.1 SWOT Analysis
1.3 Attitude
1.3.1 What is Attitude?
1.3.2 Factors Involved in Attitude Formation
1.3.3 Positive Attitude
1.3.3.1 Advantages of Positive Thinking
1.3.3.2 Developing Positive Attitude and
Driving out Negativity

2) Etiquettes and Manners..............................................................37
2.1 Meaning and Definition
2.2 Business Etiquettes and Relationships with Others
2.3 Body Language:
2.3.1 Body Language (Kinesics) as a Mode of Nonverbal
Communication
2.3.2 Paralanguage
2.4 Basics of Table Manners
2.5 Telephone and Mobile Etiquettes

3) Learning and Listening Skills.....................................................57
3.1 Lisening Skill
3.1.1 Advantages and Barriers to Effective Listening
3.1.2 Process of Listening
3.1.3 Types of Listening
3.1.4 Techniques for Effective Listening
3.1.5 Techniques for Effective Listening
3.2 Learning Skill
3.2.1 The Concept of Learning
3.2.1.1 Features of Learning
3.2.1.2 Types of Learning
3.2.2 Memorising Techniques
3.2.3. Mind Mapping
3.2.3.1 Advantages of Mind Map
3.2.3.2 How to prepare a Mind Map
3.2.3.3 Mind Mapping and Note Taking
3.2.4 Using ICT for Efficient Learning
3.2.4.1.
E-Learning
3.2.4.2.
E-Learning

4) Reading Skills ...............................................................................73
4.1 The Concept of Reading
4.1.1 Need for/ Benefits of Developing Efficient
Reading
Skills
4.1.2 Steps in Reading
4.1.3 Types and Methods of Reading
4.1.3.1. Methods of Reading
4.1.4.2 Types of Reading
4.1.3.2 Types of Reading
4.1.4 Tips for Effective Reading

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