Semester - I
Chapter : 1. Modern Office .............09
Meaning - Traditional and Modern Office – Functions - Routine and Administrative - Functions - Elements of Office – Recent Trends in offices practices – Importance of office

Chapter – 2. Office Management ........................ 33
Definition -Scope - Importance, Objective of Office
Management – Functions of Office Management – Office Manager – Position – Qualities of Office Manager – Function of O.M. – Duties of O.M. – Responsibilities of O.M. – Personality of Office Manager.

Chapter – 3. Office Location ...................................... 62
Introduction – Responsible factors – Importance – Recent trends in Office Location – Layout of Office – Importance of Office Layout – Factors affecting Office Layout – Principles of Office Layout – Types of Layout – Recent Trends in Office Layout.

Chapter – 4. Office Environment ........................ 88
Meaning – Importance of Office Environment – Office Safety and remedies.

Chapter – 5. Modern Office System......................... 91
Definitions – Characteristics of office system – Importance of office system – Essentials – Need and principles of office system –Techniques and steps for designing office system – Advantages and
Limitations of office system.

Chapter – 6. Office Routine ...................................... 101
Introduction – Aims of office Routine – Flow of work –
Objectives of flow of work – Difficulties in flow of work – Measure to improve the work flow – Planning of office work – Scheduling of office work – Importance of scheduling – Types of schedule Job analysis – Importance and methods of job analysis – Measurement of jobs – Importance of job measurement.

Semester - II
Chapter – 7. Modern Offices Appliances ................. 117
and Machines Introduction – Factors influencing office machines – Preliminary arrangement of office machines – Types of Leasing office machines – Advantages and disadvantages of office machines – Types of office
machine – Accounting machine – Advantages and disadvantages of office machine – Adding machines – Calculators – Advantages and disadvantages – Correspondence Machines – Mail Room equipment – Addressing machine – Telephone – Type writer – Data processing machine – Computers – Reprographic service machine.

Chapter – 8. Office Services ...................................... 157
Introduction – Mail Routine – Handling of Inword Mail –
Outgoing mail – Procedure of outgoing mail – Courier services – Scope and Importance of courier services – Functioning of office courier – Administrative structure of courier services – Centralization and
decentralization of office services.

Chapter – 9. Record Management ....................... 182
Definition – Need of Records – Kinds of Records – Principles of good record Management – Importance of Record Management – Duties of Record Manager – Principles of retention and disposal of Records – Legal aspect of Records – Process of Record Management
– Components of Record Management – Modern tendencies of Record making.

Chapter – 10. Office Employee Relations .................. 202
Definitions – Scope of public relation – Objectives of Relations – Functions of public Relation Departments - Meaning and elements of office communication – Types of office communication – Significance – Barriers in effective communication – Recent Trends in
Modern communication.

Chapter – 11. Office Meeting .................................. 232
Introduction – Definition – Objectives of office meeting – Essentials of valid meeting – Drafting of Notice – Agenda and minutes content of Notice – Agenda – Minutes – Contents of minutes – Essentials
for writing minutes.

Chapter – 12. Office Manuals ................................ 244
Meaning – Objectives of office Manuals – Need for office manual – Contents of office manuals – Types of office manuals – problems or disadvantages of office manuals.

Chapter – 13. Office Furniture .......................... 255
Introduction – Characteristics of furniture – Importance of office furniture – Classification of office furniture – Types of office furniture – Recent Trends in office furniture.